Next up, locate the Plantronics Hub App and click on it. Here is how: On your phone, go to 'Settings' 'Apps' or 'Manage Apps' tab. There is a high chance if you fix your mobile data or your WiFi connection, you may not have issues with Plantronics Hub. This headset is invaluable to my daily life and this issue is a serious problem for me. This issue is usually because of the network you are using to access the Plantronics Hub app. So I am writing here as my last resort, to see if anyone has any ideas. Sending it back and then back to me again would cost me as much as buying a new headset. Problem is, I bought it from Amazon USA and I live in a different country. The conclusion that the Support person got is that I have a faulty headset and I should send it back and ask for a replacement. This headset cost me a lot of money and I bought it out of my own pocket to have the best of the best. It would last for about 10 mins and then gone again.Ħ - I went to the phone settings to make sure media was on for bluetooth - it was.ħ - I tried it with a different computer and a different phone, same problem.Ĩ - When the bluetooth is connected on both phone and pc and I try to hear media on the phone, not only I don't hear anything on the headset, I don't hear anything from the phone itself either! It is like the phone is mute! Meaning - the sound is going *somewhere* - but where? Did that, it didn't work.ĥ - For a short while, if someone called me on the phone and I answered with the headset, for some reason a few minutes after the phone call was over, I had media back on the phone, together with the PC. Then, repair it, BUT, making sure I pair the phone BEFORE I pair the PC. Didn't work.Ĥ - Unpair the headset from the phone and computer. I contacted your support and spent a month trying to debug the issue with one of your support engineers, Armando, who was very patient and kind.Ģ - Firmware update - it already had the latest version.ģ - Completely deplete the headset battery, refill and reconnect again. But whenever the computer was in range or on, no media sound on the phone. I started to investigate and discovered that if I use the headset on the phone only, I had sound on calls AND media. Phone calls continued to work perfectly, but no sound on the phone (music, whasapp voice messages, etc). I lost the abbility to hear media on the phone. Then a strange problem started to occurr. I bought it because I was told that it can connect to two devices at the same time, for example, PC and Android Phone.įor the first two months, everything worked perfectly fine, headset connect to both devices automatically after pairing and phone calls and media worked perfect in both Computer and Phone. I bought a Plantronics Voyager 8200-UC Stereo Bluetooth Headset (privately). Many Plantronics Customers have upgraded to the Leitner LH370.I am not sure I am posting in the right place, if not, I am sorry. Your best bet for issues with this headset is to have your device forget the Focus headset (or in the case of a Bluetooth dongle, unplug the dongle) then follow the instructions above to pair it again. Your battery and headset usage indicator light is just below the power/call answer button.Your mute button is just above the microphone.The pairing button is above the side with the microphone.These settings are usually found in the network preferences of your cellphones main menu or. This is also the button you use to answer calls Make sure your phones Bluetooth settings are correctly enabled. The power button is in the center of the side with the microphone.Play, pause, and skip are on the same side in the center of the ear pad.Volume up and down is on the side opposite of the microphone at the top.NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously this includes the Bluetooth USB adapter. If not, put the headset in pairing mode by pressing and holding the power button towards the Bluetooth icon until you hear "pairing" and the headset LEDs flash red and blueģ) When paired you will hear “Pairing Successful” in the headsetĤ) You will need to go into the computer settings and set Plantronics BT600 as the default device. If it does not, use a pen or a paperclip to press and hold the tiny dimple button on the right side of your USB dongle until the light on the dongle flashes red and blueĢ) Pairing is usually automatic. It should automatically go into pairing mode. If necessary, enter four zeros (0000) for the passcode or accept the connectionĤ) Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashingġ) Insert the Bluetooth USB dongle into a USB Port of your computer. This headset has since been removed from our store, however, we still have some notes here for you so you can pair it to your phone!ġ) To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hear "pairing" and the headset LEDs flash red and blueĢ) Activate Bluetooth on your phone and set it to search for new devicesģ) Select “PLT_Focus” from the Bluetooth list on your device.
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